CX CDX Auction Docs
Why CDX Marketplace Help Glossary Seller console
Operations

After the sale

Win → pay → ship → done. Buyers always pay you (not CDX escrow). SpotPro software shops pack auction (and store + wholesale) remote orders from one place: Ecommerce → Ship Desk — same Shippo key as ExtraCoins.

SpotPro mental model: Orders = money & status across ExtraCoins + auctions + wholesale · Ship Desk = all remote pack & labels · Customers = one multi-channel buyer book. Docs: Ship Desk · Customers.

Happy path (automated where possible)

  1. Lot closes (timer, Buy Now, or accepted offer) → invoice created; buyer notified.
  2. Buyer pays seller on Pay seller (your card / PayPal / Zelle / wire / pickup methods) → safety checks may require phone/ID.
  3. Seller confirms offline pay if needed; card success auto-marks paid.
  4. Ship — SpotPro: open Ecommerce → Ship Desk (or invoice rates/label) → buy Shippo label or enter tracking → buyer gets track link.
  5. Delivered (tracking poll) → complete / feedback.

Confirm payment before you ship. Never take card numbers by phone — only on-page processor checkout.

Shippo labels (SpotPro sellers)

Setup

SpotPro → POS Config / Integrations → Shippo live key (shippo_live_…). One key for ExtraCoins, CDX Auction, and wholesale labels on Ship Desk.

Preferred: Ship Desk

Ecommerce → Ship Desk — rates, buy label, Ship Sprint (batch cheapest), packing slips, multi-order groups. Auction wins appear with store and wholesale remote orders.

From a CDX invoice

Seller console → Payments → Get rates → pick service → Buy label, or open the matching Ship Desk group. Label PDF + tracking saved; status → shipped.

Print

Default 4×6 PDF for thermal printers. Open Print label on the invoice or from Ship Desk. Batch packing slips from the desk dock.

Tracking

  • Carrier deep links always (USPS/UPS/FedEx/DHL heuristics).
  • Shippo track status when seller has a key (auto refresh + manual refresh).
  • Buyer sees tracking on account payments / win details.
  • Manual tracking still supported for carriers bought outside Shippo.

Claims (anti-fraud aware)

Structured claims: not received / wrong item. Tracking evidence required. No auto-reship. Seller responds in console; evidence windows enforce waiting after ship / after delivered.

Public / non-SpotPro sellers — fill-in-the-blanks

When public selling opens, every blank below should be self-serve (no staff ticket).

BlankToday (SpotPro)Public-seller product
Who can list Approved seller + linked email Open registration + phone + ID verified
Inventory source SpotPro / CDX sell creates SpotPro inventory CDX-native catalog (or optional SpotPro link)
Photos / video Inventory media + sell upload Same upload UX; CDN storage quotas
Payment methods shop payment settings (Auth.net, CARDZ3N, PayPal, Zelle, wire) Seller payout methods wizard + verification
Ship-from address shop payment settings / Members address Seller shipping profile (verified)
Postage / labels Seller’s Shippo key Shared Shippo (or your own key) + postage balance
Packing slip / invoice PDF SpotPro tools + CDX invoice One-click packing slip + label batch print
Tracking emails CDX branded mail + Shippo status Same templates; SMS optional
Returns / claims Structured claims + tracking evidence Policy templates + SLA timers + escrow hold option
Taxes / 1099 Dealer’s books Tax ID collection + reporting export
Fees $0 SpotPro Transparent % + shipping margin rules
Support Near-zero; ops console exceptions Copilot + exception queue only
Trust Phone/ID optional until gate on Required before first list + risk scoring